Our Story
Built by Merchants, for Merchants
We started Merchant Savings Group after watching too many small business owners get buried in fees they didn't understand and couldn't fight alone. That changes here.
Mission
Our Mission
Merchant Savings Group exists to level the playing field between merchants and payment processors. We bring enterprise-level expertise to businesses of every size — so that a family-owned restaurant or a regional retailer gets the same rate advantages as a Fortune 500 company.
Saved for our clients
Across 2,400+ merchants in retail, food service, healthcare, and more — we've recovered tens of millions in unnecessary fees.
Our Values
What We Stand For
Transparency First
We show you exactly what we find, what we negotiate, and what you save. No smoke and mirrors — ever.
Performance-Based
We only earn when you save. Our incentives are perfectly aligned with yours from day one.
Long-Term Partnership
We don't disappear after the audit. We monitor your account continuously and fight for your rates every month.
Merchant Advocacy
We act as your advocate with processors and banks — giving you a voice and leverage you wouldn't have alone.
Leadership
Leadership Team
James Hargrove
Founder & CEO
20 years in payment processing. Former VP at a major acquiring bank before founding MSG to fight for merchants.
Sandra Okafor
Chief Negotiation Officer
Led rate negotiations for over 800 merchants. Expert in interchange optimization and processor contract law.
Kevin Lim
Head of Client Success
Ensures every client has a dedicated account manager and a clear view of their savings from day one.
Ready to Stop Overpaying?
Join 2,400+ merchants who've taken back control of their processing costs.